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Commercial management or persons responsible for sales |
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Emotional Intelligence |
| Self-motivation |
| Self-awareness |
| Management of personal and professional objectives |
| Implantation of change |
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Leadership |
| Interpersonal communication |
| Teamwork |
| Time Management |
| Speaking in public |
| Stress management |
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Management of Meetings |
| Management of Commercial teams |
| Management of Human Resources Salesmen |
| Executive Skills |
| Time Managemet |
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Salesmen or Account Managers |
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Emotional Intelligence |
| Self-motivation |
| Develpment of positive attitudes |
| Self-awareness |
| Change Management |
| Management of personal and professional objectives |
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Leadership |
| Interpersonal communication |
| Teamwork |
| Negotiation |
| Improvement of interaction with clients |
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Sales Techniques |
| Cold-call Management |
| Management of Large Accounts |
| Commercial Planning |
| Telephone Sales |
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Costumer service and commercials interns |
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Emotional Intelligence |
| Self-motivation |
| Development of positive attitudes |
| Self-awareness |
| Empathy |
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Sensibilization |
| Costumer Service |
| Interpersonal communication |
| Teamwork |
| Negotiation |
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Telephone Sales Techniques |
| Costumer Services in Sales |
| Management of Complaints and Claims |
| Improvement of interaction with clients |
| Fidelization of Clients |
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